Credit Management

The Credit Management Unit was newly formed in Sep 2010 to enhance the management of overpayment recoveries on behalf of agencies. Our team of dedicated staff oversees all credit management responsibilities, including:

• Setting up the Overpayments and Recovery Database (ORD)

• Recovery of money in cash or cheque form

• Tracking of recoveries via payroll and updating of ORD

• Monitoring refunds from CPF Board, statutory bodies or insurance companies, co-operatives, etc.

• Handling adjustments to tax returns, where approved

• Reviewing of monthly pay packets from PAC

• Referring debts to AGC for advice

• Seeking approval for write-offs

• Seeking approval for waiver of interests for recovery by installments

• Reporting to management, agencies and affected officers