Travel Management

With a total air expenditure of about S$60 million in 2011, the Singapore Public Sector is easily the travel industry’s biggest customer in Singapore. This illustrates the Public Sector’s potential to consolidate travel volume and achieve lower corporate rates.

Today, Vital Managed Travel Program provides a comprehensive suite of services so that your employees can travel with peace of mind. Through this, you would achieve the full benefits of a value-driven, government-wide travel management program that generates savings and improves services to your employees.

For more information, visit our Vital Travel Information Portal here.

Components of our services are as follows:

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One-Stop Travel Agency

• Dedicated travel service provider
• Consistent service delivery & crisis management support
• Comprehensive range of travel products and services including rail travel and group bookings
• Online Booking Tool (OBT) for travellers’ convenience on making self-bookings

Airlines Program

• Corporate rates from 20 airlines
• Corporate rates for one-way travel (e.g. SIN-London, Beijing-SIN)
• Corporate rates for more than 25 ex-Overseas destinations
• Savings in air ticket purchases

For airlines which are keen to explore coming on board the Vital Airline Program, please contact the Vital Travel Team at LIM_Pei_Fang@vital.gov.sg

Hotels Program

• Corporate rates with more than 340 hotels properties and 77 services apartments, covering more than 30 countries worldwide and located in over 120 cities
• Interactive Online Hotel Directory listing the established corporate rates for more than 400 properties under the program
• Savings in hotel room purchases
• Corporate Group Rate and Extended Stay Rates

For hotel properties which are keen to explore coming on board the Vital Hotel Program, please contact the Vital Travel Team at Chrispher_Lee@vital.gov.sg

Travel Insurance

• Corporate rates for Travel Insurance

• Consistent service level

• Choice of various travel insurance plans & product offerings

• Provides various declaration channels for per-trip plans

Corporate Card

• Demand-aggregated payment solution, specific for government official overseas travel and procurement purposes.

• Allows for better forecast and manage expenditures

• Provides better visibility on expenditures within 48 hours of transactions being charged on card.

• Enhances control and transparency over business expense activity with spending limits.

• Increases spend visibility and controls or monitors closely the spending habits of end-users to maintain budget compliance and frequencies of using which suppliers.

• Maintains budget compliance & suppliers list

Taxi Program

• Lower contracted administrative fee

• Cashless transaction using taxi on official trips

• Detailed transaction information for analytics in taxi expenditure, carrying out exception checks and trend analysis

• Allows greater accountability and control over taxi expenditure

• Savings in time spent & no out-of-pocket expenses for taxi reimbursement claims

Travel Information Portal

• One-stop travel information centre

• Updates on travel-related policies & guidelines

• Visit our Vital Travel Information Portal here

Management Reporting

• Visibility into travel pattern & savings opportunities

• Travel data for spend analysis

Client Agency Engagement

• Manage customer service issues

• Conduct regular travel sharing sessions & travel service review meetings

• Conduct annual client satisfaction surveys

Travel Report

• Provides monthly & YTD reports on official overseas trips, air savings & policy compliance

• Includes information on tickets refund, advance booking trend & carbon footprint