Customer Relations Management (CRM)

The CRM team at Vital is committed to serving your needs and meeting your requests efficiently. The team directs its resources towards two core areas: managing customers’ accounts and providing necessary support through the customer helpdesk.

Account Management Team

Our team of 6 dedicated account managers strengthens customer centricity and partnership through providing our clients with clear visibility and performance reporting of service delivery levels, administering and reviewing Service Partnership Understanding (SPU) between Vital and agencies, as well as sharing success Vital’s success stories and initiatives via e-Newsletters to customers.

Customer Helpdesk

The team of customer helpdesk executives works at a completely different level from our account managers. Working around your calls, our customer helpdesk executives handle first line enquiries before routing cases to relevant operations team. By ensuring that all queries are logged, acted upon and resolved, they provide visibility and reporting of customer service requests and queries.  Your Call. Our Commitment. Customer Helpdesk hotline DID: 65091757 (office hours only)