Contact Us Info

Address:

5 Maxwell Road
Tower MND Complex Tower Block
#11-00
Singapore 069110

Nearest MRT station: Tanjong Pagar

Tel: Fax: E-mail:

6509 1757 6221 4369 Vital_Org-Comms@vital.gov.sg

 

For job application and recruitment enquiries

E-mail:

Vital_Recruit@vital.gov.sg

Public agency customer requests will be processed only through Vitaline.

Customer Helpdesk hotline DID: 65091757 (office hours only). Your Call. Our Commitment.

 

Operating Hours:

Mon – Thurs:        8:30am to 6pm
Fri:                      8:30am to 5:30pm

Media Information contact:

Name: Designation: Tel: E-mail:

Susan Koh Head (Corporate Communications) 6325 9400 Susan_Koh@vital.gov.sg

 

Business growth contact Information:

Name: Designation: Tel: Fax: E-mail:

Jason Toh Head (Business Growth) 6325 0940 6221 4396 Jason_Toh@vital.gov.sg

Name: Designation: Tel: Fax: E-mail:

Karen See Specialist (Business Growth) 6325 9401 6221 4396 Karen_See@vital.gov.sg

 

Service Standards

While Vital takes care of your non-core business processes, you can stay focused on your strategic functions. 
As a government department, Vital understands your requirements and constraints.  We can complement your strengths with our public sector wide experience. By transferring these functions to Vital, we promise you a hassle-free transition.

Vital constantly strives to enhance our customer delivery through reinforcing our five Service Attributes:

customer-centric,

quality,

rapport,

responsive and

reliable.

 

Vital QSM Email: Vital-QSM@vital.gov.sg

Vital QSM Line: 65091757 (office hours)

GENERAL	STANDARDS
Complaints	90% of complaints resolved within 7 working days
Customer Helpdesk Calls	90% of customer helpdesk calls answered within 3 rings
Customer Helpdesk Cases	90% of customer helpdesk cases resolved within 3 working days
Enquiries	90% of enquiries resolved within 3 working days