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Service Standards

Service Standards

While Vital takes care of your non-core business processes, you can stay focused on your strategic functions. 
As a government department, Vital understands your requirements and constraints.  We can complement your strengths with our public sector wide experience. By transferring these functions to Vital, we promise you a hassle-free transition.


GENERAL

STANDARDS

Complaints

  • 90% of complaints resolved within 7 working days

Customer Helpdesk Calls

  • 90% of customer helpdesk calls answered within 3 rings

Customer Helpdesk Cases

  • 90% of customer helpdesk cases resolved within 3 working days

Enquiries

  • 90% of enquiries resolved within 3 working days