Looking back 4 years ago…

Vital.org's Customer Helpdesk



“We should centralise the common administrative support services of different ministries. Public sector agencies are already aggregating their demand for common goods and services to get better prices.”

Prime Minister Lee Hsien Loong during Budget 2005

“Vital.org is vital because she is an expression of how the Public Service treats those in its service. Through our transactions, the new officer who joined the service has an easier time transitioning to a new work place even though he may be new, the officer who had to travel for work feels well supported even though he may be out of sight, the officer who needs an upgrade in skills knows where to find the courses needed, the retired officer doesn't feel forgotten by the service having put in decades of dedicated service, a vendor who supplies to government feels assured that he can get paid on time. It is our duty to improve the experiences of our customers who are out there improving the lives of our citizens, guarding our national interests, maintaining and building up our infrastructure.  The simple truth is that treating people right is important.”

Chief Executive Clarence Ti

Vital.org then “Centre for Shared Services”, is a department of Ministry of Finance, set up on 1 April 2006 to deliver common corporate services to public sector agencies through demand aggregation.  Its first phase saw a rollout to 18 agencies.

Today, Vital.org’s service offerings have expanded from payroll and finance functions to coordinated travel management, with a staff strength of close to 440. Vital.org represents part of the Singapore Public Sector’s effort to aggregate common administrative services to drive economies of scale. It currently serves about 100 Ministries, Departments, Organs of State and Statutory Boards in Singapore. The suite of services includes financial services, human resource services, payroll and claims services, learning and development services and travel management services. Vital.org won the Honourable Mention Award under the Best New Shared Service Organisation (under 3 years in operation) Award during the Annual Asia Pacific Shared Services & Outsourcing Awards 2007. It also achieved the Certified On-the-Job Training Centre (COJTC) scheme which certified that Vital.org has in place a quality structured OJT programme in furtherance of its commitment to developing a quality workforce. 




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A Short History of Vital.org

Vital.org was formed to centralise all the common administrative services (CAS) to improve efficiencies and free up agencies’ HR and Finance from administrative work.