Service Standards
Service Standards
Service Standards | VITAL

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Service Standards


While VITAL takes care of your non-core business processes, you can stay focused on your strategic functions.


As a government department, VITAL understands your requirements and constraints. We can complement your strengths with our public sector wide experience.


By transferring these functions to VITAL, we promise you a hassle-free transition.


GENERAL STANDARDS
Complaints 90% of complaints resolved within 7 working days
VITAL Helpdesk Calls 90% of helpdesk calls answered within 3 rings
VITAL Helpdesk Cases 90% of helpdesk cases resolved within 3 working days
Enquiries 90% of enquiries resolved within 3 working days
 

Home > Service Standards

Service Standards


While VITAL takes care of your non-core business processes, you can stay focused on your strategic functions.


As a government department, VITAL understands your requirements and constraints. We can complement your strengths with our public sector wide experience.


By transferring these functions to VITAL, we promise you a hassle-free transition.


GENERAL STANDARDS
Complaints 90% of complaints resolved within 7 working days
VITAL Helpdesk Calls 90% of helpdesk calls answered within 3 rings
VITAL Helpdesk Cases 90% of helpdesk cases resolved within 3 working days
Enquiries 90% of enquiries resolved within 3 working days