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A Singapore Government Agency Website How to identify
Official website links end with .gov.sg
Secure websites use HTTPS
Look for a lock () or https:// as an added precaution. Share sensitive information only on official, secure websites.
Government officials will NEVER ask you to transfer money or disclose bank log-in details over a phone call.

Call the 24/7 ScamShield Helpline at 1799 if you are unsure if something is a scam. For more information on how to protect yourself against scams, please visit the ScamShield website (opens in new tab).

VITAL

Feedback

Share your feedback on VITAL's services or report a concern.

Last updated 9 September 2026

Feedback

We welcome your feedback and suggestions on our services. Please reach us here (opens in new tab). (Singpass required)

If you wish to submit feedback on VITAL’s services to the Quality Service Manager (QSM), click here (opens in new tab). (Singpass required)

To make a whistleblowing report, please fill up this online form (opens in new tab) or email to VITAL Whistleblowing (opens in new tab).

If you have any feedback or query on a particular government policy or pertaining to a government agency other than VITAL, please visit the REACH PORTAL (opens in new tab) instead.

Scams Prevention

Protect yourself from scams by identifying the five main scam signs:

  • Tempting offers that are way below market rates or inconceivable;

  • Unexpected online friend request from an unknown person;

  • Payment for service with gift cards or shopping credits;

  • Request to make urgent funds transfers; and

  • Request to reveal your OTPs (one-time passwords).

More information on scams prevention could be found on ScamAlert website (opens in new tab) by the National Crime Prevention Council.