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Publications

Browse VITAL's latest news, awards, and events, from innovation milestones to staff highlights.

Last updated 11 September 2026

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Celebrating 20 Years of People and Partnerships

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24 February 2026

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ReVITALise! Townhall February 2026

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2 February 2026

A group of about 15 people on a stage taking a selfie, smiling and posing in front of a projected presentation screen.

ReVITALise! Townhall August 2025

19 August 2025

Four people pose in front of a screen displaying Citizen Developer Day, 2 July 2025.

Confidence catalyses citizen developer programmes in the public sector

9 July 2025

Four panelists seated on stage at GovInsider Live SaaS Day discussing transitioning from legacy IT systems to SaaS.

GovInsider Article: When is it time to choose SaaS over legacy?

19 Jul 2024

Promotional card for Project Cumulus One Public Service Award, showing a woman smiling and a trophy dated 10 July 2024.

One Public Service Award: Project Cumulus

10 Jul 2024

Six graduates in navy and gold robes hold diplomas on stage at Ngee Ann Polytechnic Graduation 2020.

Celebrating VITAL's Data Analytics Graduates

14 May 2024

Eight panelists seated on stage for a discussion on Opportunities and Challenges of Analytics and Generative AI.

MOF Ministry Family Data Symposium 2024

23 Apr 2024

A large group of people posing for a photo in a modern auditorium with red seats and stage lighting above.

Man in gray shirt smiling with arms crossed, standing beside a Vital Shared Services wall sign.

Welcome aboard VITAL, CE Clarence Tang!

02 Apr 2024

GovInsider Festival of Innovation Awards 2024 congratulating VITAL with three award photos on a red background.

VITAL Wins Big at GovInsider Festival of Innovation Awards 2024

26 Mar 2024

Hands typing on a laptop with floating digital document icons, beside a article title about Singapore agency transformation.

SMU Case Study on VITAL

20 Mar 2024

A newspaper page from The Straits Times showing a Business section article with three people posing in front of a Vital Shared Services sign.

The Straits Times: Singapore backoffice public servants upskill to become Citizen Developers

19 Feb 2024

Collage of photos from the VITAL Shared Services Leadership Summit on 6 February 2024 showing group activities.

VITAL Leadership Summit: Navigating the Future of Leadership

06 Feb 2024

A middle-aged man with glasses and a blue shirt sits at a table, smiling, with a lapel microphone attached.

The Straits Times Podcast: How a back office agency is reinventing its 500 humdrum jobs

05 Feb 2024

Six professionals in formal attire stand together in front of a VITAL office sign indoors.

A Fruitful Exchange with Sir Alex Chisholm and the UK Civil Service

25 Jan 2024

Group of people posing on an auditorium stage in front of a screen reading ReVITALise! with purple curtains

Celebrating Success at the ReVITALise Townhall

09 Jan 2024

The Edge Singapore: Achieving Singapore's Smart Nation ambition through AI and automation

06 Jan 2024

Blue circle with a silver checkmark above the text Enabling Mark Platinum with a large silver checkmark behind.

Enabling Mark Platinum, highest level of accreditation for VITAL

06 Jan 2024

Infographic with three overlapping circles showing Innovative, Meaningful Work, and Inclusive Workforce themes for VITAL.

Join VITAL and Shape the Future of Corporate Shared Services

05 Jan 2024

A man in a light blue shirt and glasses speaks on a dark stage, holding a remote clicker.

Sharing our VITAL story at the Public Service Conference 2023

28 Nov 2023

Nine people pose together giving thumbs up, two seated in wheelchairs in front, seven standing behind them indoors.

VITAL at SPD Conference, Embracing Inclusivity for Workforce & Workplace

17 Nov 2023

A presenter stands before a screen displaying Robotic Process Automation slides, while attendees sit at round tables in a conference room.

VITAL invited to speak at MFA SCP Programme's RPA for Leaders

09 Nov 2023

Two men in dark blazers sit smiling at a table in front of UiPath and theCUBE branded signs.

Article by SiliconANGLE : Through Automation, VITAL Empowers Citizen Developers

31 Oct 2023

Six people pose on stage holding a trophy at the Singapore HR Awards, with a screen showing VITAL Ministry of Finance Bronze Standard.

VITAL wins SHRI Award for Learning & Development with Coaching & Mentoring

26 Oct 2023

A clear acrylic Community Chest Awards 2023 Share Gold trophy on a wooden base, presented to VITAL.

VITAL awarded the SHARE GOLD Community Chest Award

26 Oct 2023

Virtual panel discussion with five named participants discussing agility and continuous learning in a changing economy.

VITAL Chief Executive Shares Insights on Workforce Growth at HCS MasterClass Webinar

25 Oct 2023

Two men in suits stand before an SSON Awards backdrop, one holding a trophy and certificate, both smiling.

VITAL Wins 3 International Awards at SSON 2023

18 Oct 2023

A person in a blue shirt holds a tablet with a glowing "AUTOMATION" diagram floating above it.

Article by GovInsider: Generative AI to supercharge automation in the public sector

26 Sep 2023

VITAL Shared Services Newsletter Issue 02 August 2022 front page with satisfaction survey charts and article summaries.

VITAL Newsletter Aug 2023

31 Aug 2023

Ten people pose in front of a screen reading UiPath AI-Powered Automation Summit, Public Sector Edition, Singapore.

UiPath’s AI Powered Automation Summit for the Singapore public sector

27 Jul 2023

A video call grid showing 13 participants with name labels, using SimplifyNext and VITAL virtual backgrounds.

Public sector automation webinar series | session 3

19 Jul 2023

Group of about 20 people posing on a stage at the Vital Stars Award FY2022 ceremony for HR and Payroll.

VITAL's ReVITALise townhall on 14 July 2023

14 Jul 2023

Seven people stand on a stage at a Workforce Transformation Award ceremony, with two men holding a trophy at center.

VITAL receives Workforce Transformation Award

05 Jul 2023

A large group of about 20 people posing indoors in front of a wall sign reading VITAL.

Senior Minister of State Chee Hong Tat's visit to VITAL

30 Jun 2023

Six professionals pose at an HR conference with a presentation slide about redesigning HR for future of work.

CE's participation in the Human Capital Singapore & Workforce Singapore Masterclass

15 Jun 2023

Online meeting showing a man named Dennis Lui and a slide titled AI-Driven Recruitment with X0PA AI and ChatGPT.

CE's presentation at the Shared Services Forum for Agency Implementation Leaders

08 Jun 2023

Three smiling men stand behind a screen showing a Las Vegas skyline with the word KNOWLEDGE displayed.

CE’s participation in panel discussion at Knowledge 2023

16 May 2023

Four people stand in front of a Vital Shared Services sign with two carts full of red donation bags.

VITAL's food donation drive

15 May 2023

Two men hold a trophy together on stage at the OpenGov Leadership Forum in Singapore.

VITAL receives Recognition of Excellence Award 2023

10 May 2023

Two smiling people hold a framed copper relief plaque at a formal banquet hall filled with seated guests.

D(CS) receives Enabling Champion Award

05 May 2023

Ten graduates in navy and gold robes pose on stage at Ngee Ann Poly Graduation 2023 holding diplomas and flowers.

SDDA Graduation Ceremony in May 2023

02 May 2023

A woman points at a laptop screen while colleagues sit around a large wooden conference table with laptops.

RPA citizen developer training

19 Apr 2023

Participants sit at iMac computers in a workshop room while two presenters stand near a projected Bot Building Workshop slide.

Bot building workshop

12 Apr 2023

A woman speaks with a microphone before a projected slide titled Leveraging RPA for Improved Productivity in Service Delivery.

Service Delivery Community of Practice: Leveraging RPA to improve work productivity

06 Apr 2023

Zoom webinar slide showing Welcome Address with photos of three speakers: Alex Tang, Mayank Gupta, and Raj Sokalingam.

Public sector automation webinar series | session 2

30 Mar 2023

OpenGov Asia exclusive interview banner featuring Alex Tang and Mohit Sagar, Recognition of Excellence Award 2023.

Article by OpenGov: Modernising, transforming and digitalising corporate shared services

28 Mar 2023

Government Trends 2023 by the Deloitte Centre for Government Insights

23 Mar 2023

A group of people gathered in the lobby of Vital Shared Services office, listening to two presenters speak.

Sharing of VITAL's inclusive hiring journey with public officers

22 Mar 2023

Two smiling men in navy suits hold a framed commemorative plaque together in an office setting.

Visit by the Accountant General of Malaysia

20 Mar 2023

Five smiling conference attendees wearing name badges pose together near a small round table with water bottles and glasses.

Article by GovInsider: Key lessons from the Singapore government's WOG cloud migration strategy

01 Mar 2023

Cover page of VITAL Newsletter Issue 03, February 2023, featuring articles on Communities of Practice and automation.

VITAL Newsletter Feb 2023

28 Feb 2023

FY2023 MOF Committee of Supply Debate Speech by Senior Minister of State Mr Chee Hong Tat

24 Feb 2023

Two men wearing glasses stand together in a modern office hallway with large windows and a railing nearby.

CE's talks to senior officials from Cambodia

22 Feb 2023

Five panelists sit on a stage during a conference discussion, with a woman in green speaking into a microphone.

D(SIC)’s participation in GovInsider’s panel discussion on Cloud solutions

16 Feb 2023

Three polaroid-style photos of library staff labeled NLB and VITAL, posed in library and office settings.

Article by PSD Challenge: Towards an inclusive workplace

09 Feb 2023

Two women speak on stage at VITAL Communities of Practice 2023 conference before a seated audience.

VITAL Communities of Practice (CoP) 2023

07 Feb 2023

CE's participation in the Human Capital Singapore and Workforce Singapore Masterclass

19 Jan 2023

A large group of people posing and smiling in a conference room before a screen reading "Let's Hear From The Winning Team."

VITAL Data Hackathon in November 2022

29 Nov 2022

Zoom webinar screen share showing a UiPath slide titled "Automation as a Force for Good," Singapore, November 2022.

Public sector automation webinar series | session 1

23 Nov 2022

Certificate for HR Powerbank Early Adopter Recognition Award presented to VITAL, signed by Singapore's President Madam Halimah Yacob.

VITAL recognised as HR Powerbank Early Adopter

03 Nov 2022

A large group of formally dressed people posing for a photo on a grand staircase decorated with flowers.

Speech by President Halimah Yacob at the Human Capital Singapore and SG Enable Masterclass

03 Nov 2022

Four people stand on a stage in front of a blue GEMS Awards FY22 projected slide with laurel wreath.

VITAL's ReVITALise townhall on 1 November 2022

01 Nov 2022

A clear acrylic Community Chest Awards 2021 Share Gold trophy with a gold top, beside a 2022 awards booklet.

VITAL receives Community Chest Awards 2022

01 Nov 2022

Announcement showing VITAL winning Silver at 2022 SSON Impact Awards for Business Transformation and an Honorary Mention for Automation.

VITAL receives SSON Impact Awards 2022

18 Oct 2022

Man in a black suit holding papers and speaking at a conference with a presentation screen behind him.

CE’s presentation at the 25th Asian Shared Services and Outsourcing Week

18 Oct 2022

A woman speaks at a podium labeled Ngee Ann Polytechnic, with microphones and flowers nearby.

D(CS)'s presentation at Ngee Ann Polytechnic's CET Annual

14 Oct 2022

Virtual meeting with two VITAL participants beside a slide about UiPath Forward 5 conference titled Robots Work, People Thrive.

MFA SCP Robotics Process Automation for Leaders Programme

07 Oct 2022

Two robotic hands arrange letter tiles on a green grid surface, with a pencil and notepad nearby.

Article by PSD Challenge: Learn the tunes of these unsung public agencies

04 Oct 2022

Two people stand on a dark stage at UiPath Forward5 conference, with a screen showing Dennis Lui, Chief Executive of VITAL Singapore.

CE's participation in UiPath FORWARD5 conference

29 Sep 2022

Article by The Business Times: What will keep business leaders awake in 2023?

28 Sep 2022

Two people sit together looking at a laptop screen, one holding a pen and appearing to explain something.

Article by GovInsider: VITAL launches automation platform for whole of government

23 Sep 2022

Infographic by VITAL on supporting green procurement through product-focused and supplier-focused sustainability contract requirements.

Supporting green and sustainable procurement

01 Sep 2022

Infographic about VITAL demand aggregation contracts showing benefits: 30-40% lower rates and 201,000 hours saved yearly.

Demand aggregation contracts to yield value for money and increase procurement efficiency

01 Sep 2022

VITAL Newsletter Issue 02 August 2022 front page with satisfaction survey charts and article summaries.

VITAL Newsletter Aug 2022

31 Aug 2022

Group of professionals posing at the Inclusive Business Forum on Building Business Resilience and Growth, August 2022.

DPM Lawrence Wong’s speech at the Inclusive Business Forum 2022

25 Aug 2022

Article by The Straits Times: Start small in hiring people with disabilities

25 Aug 2022

Promotional banner for an exclusive interview titled Reimagining Southeast Asia's Public Sector with Software Robots, featuring three speakers.

OpenGov’s interview with CE on intelligent automation for public sector

24 Aug 2022

Advertorial by SG Enable: Tapping the abilities of persons with autism

14 Aug 2022

Group of about 20 people posing in front of a screen reading "VITAL Data Hackathon, 2 August 2022."

Article by GovInsider: Hackathons aren’t just for hackers

08 Aug 2022

Five masked people gather around a laptop in a classroom with a whiteboard showing email instructions behind them.

VITAL Data Hackathon in August 2022

02 Aug 2022

A large audience wearing face masks claps in a theater with red seats and warm wooden walls.

VITAL's first in-person ReVITALise townhall since COVID-19

18 Jul 2022

A man in a suit holds a microphone at GovInsider's Festival of Innovation, with a screen showing Chief Executive, Ministry of Finance, Singapore.

CE’s participation in panel discussion at GovInsider’s Festival of Innovation 2022

13 Jul 2022

The VITAL DREAM Teams

23 Jun 2022

Man in a black blazer smiling beside a sign reading Welcome to SSOW Executive Day at the 25th SSON event.

CE’s participation in panel discussion at the 25th SSOW Australasia

23 Jun 2022

Ministry of Finance Family National Day Awards

25 May 2022

Laptop showing VITAL's Automation Journey slide beside a glass Recognition of Excellence 2022 award trophy.

VITAL receives Recognition of Excellence Award 2022

20 May 2022

Article by FutureCIO: Stopping Singapore's looming labour shortage

13 May 2022

Seven graduates in black and gold robes pose with diplomas before a Ngee Ann Poly Graduation 2022 banner.

First batch of SDDA graduates

09 May 2022

The Business Times Article | Building the hybrid human-digital workforce of the future

23 Apr 2022

Director (Corporate Development)'s participation in Accenture's HerStories conversations

07 Apr 2022

CE's presentation at GovInsider's AI x Gov Summit

07 Apr 2022

GovInsider's interview with CE on digitalisation and automation

05 Apr 2022

Man with headphones using a smartphone on a bus, with a small orange and blue cartoon bird mascot nearby.

Blog post by UiPath: Serving the public better with smart robots

04 Apr 2022

Cover of VITAL Shared Services Newsletter Issue 01, February 2022, showing a handshake photo and a mission diagram.

VITAL Newsletter Feb 2022

28 Feb 2022

Advisory Board Members roster showing 10 professionals with headshots, names, titles, and company affiliations.

VITAL CE joins SSON Asia Advisory Board 2022

21 Feb 2022

A man wearing glasses and a checkered shirt speaks at a podium with two microphones and a blue drape.

DCE's presentation at the Singapore OpenGov Leadership Forum

17 Feb 2022

Virtual meeting screenshot showing about 25 participants in the Vital Data Hackathon 2022, with yellow branded backgrounds.

VITAL Data Hackathon Jan 2022

28 Jan 2022

Virtual workshop on IT in Civil Service Modernization hosted by Vietnam's Ministry of Home Affairs with ASEAN participants on screen.

ASEAN Workshop on IT Application in Civil Service Modernisation

25 Nov 2021

Banner for 24th Asian SSON Shared Services and Outsourcing Week 2021 with a circular photo of Dennis Lui, CE of VITAL Shared Services.

CE’s presentation at the 24th Asian Shared Services and Outsourcing Week

19 Oct 2021

Announcement poster for VITAL winning Silver at SSON Impact Awards Asia 2021 Business Resilience Impact Award.

Business Resilience Impact Award (Silver) at SSON Asia Impact Awards 2021

18 Oct 2021

Infographic summarizing a fireside chat on leading the government's RPA shift, featuring two speakers on video call.

CE’s fireside chat at GovInsider’s Festival of Innovation 2021

14 Sep 2021

X0PA AI news article stating VITAL Shared Services chooses X0PA AI for objectivity and efficiency, SaaS tool.

VITAL partners X0PA to make hiring processes more effective and efficient

01 Sep 2021

Inaugural Enabling Mark Award (Gold)

27 Aug 2021

Aerial view of a dense city skyline with tall glass skyscrapers and trees below under a cloudy sky.

GovInsider's interview with CE on how AI and robots will change Singapore's public sector

29 Jul 2021

Banner reading REVITALISE in colored tiles, announcing VITAL's 15th Anniversary opening address by Mr Dennis Lui.

VITAL’s 15th anniversary speech by CE

05 Jul 2021

Facebook post by Lawrence Wong with a photo of three masked people in front of a VITAL Shared Services sign.

Minister Lawrence Wong's visit to VITAL

30 Jun 2021

A white humanoid robot hand with jointed fingers resting on a wooden surface indoors.

Meet the Team Leading SG Govt Robotics Shift

20 Apr 2021

VITAL 10th anniversary commemorative book

13 Apr 2018