Publications

VITAL Communities of Practice (CoP) 2023

7 February 2023

Download the event materials from VITAL's Communities of Practice 2023, where experts from Temasek, VITAL, and UiPath shared insights on digitalisation and automation for corporate services.

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VITAL Communities of Practice (CoP) 2023 was held successfully on 7 February 2023, attended by about 130 corporate services leaders from more than 50 public agencies. Automation experts from Temasek, VITAL and UiPath shared their insights into the endless possibilities and opportunities that digitalisation and automation, as the engine of transformation, can bring to corporate services.

Our keynote speaker, Mr Mark Lim, shared how Temasek is building its digital foundation to create more value by enabling and inspiring its people with a culture of scalable innovation and providing them with high quality data and intelligent digital platforms.

As the robotics and automation lead for corporate services in the public sector, VITAL shared about our automation journey and upcoming automation initiatives, including the exciting whole-of-government central robotic process automation (RPA) platform which will allow all public agencies to easily access a suite of bots and automation solutions without the need to set up RPA infrastructure.

As VITAL’s technology partner, UiPath focused on intelligent automation use cases leveraging on artificial intelligence (AI) and machine learning functionalities such as document understanding. With these, agencies will be able to reap the benefits of RPA and scale up rapidly.

The CoP was also a wonderful platform for us to network, make new friends, and catch up with old comrades from the corporate services community. We were happy to see so many service partners in person since COVID-19 struck.

We look forward to seeing our service partners again at the next CoP!

You may download the event materials in PDF format below:

Opening remarks by Mr Dennis Lui, Chief Executive, VITAL (opens in new tab)

Presentation by Ms Jessica Ong, Deputy Director (Innovation Hub), VITAL: Leading robotics and automation for corporate services in Singapore Public Service (opens in new tab)

Presentation by Ms Jessica Kim, Customer Success Manager, UiPath Southeast Asia: Towards intelligent process automation for shared services (opens in new tab)

Closing remarks by Mr Dennis Lui, Chief Executive, VITAL (opens in new tab)

Two women speak on stage at VITAL Communities of Practice 2023 conference before a seated audience.

VITAL CoP 2023 focused on the topic of digitalisation and automation in corporate services.

Four people stand smiling in front of a VITAL branded banner about digital technologies and automation.

Speakers at VITAL CoP 2023 (from the left: Ms Jessica Kim from UiPath, Mr Mark Lim from Temasek, Mr Dennis Lui from VITAL and Ms Jessica Ong from VITAL)