| Year |
|
| 2006
|
Official launch of Centre for Shared Services in July
|
| 2007
|
Centre for Shared Services renamed VITAL.org
|
| 2008
|
- Attained ISO 9001:2000 Certification
- Set up one-stop Travel Agent Services
|
| 2009
|
- Set up Asset Accounting Services
- Set up Service Management Team and Call Centre Helpdesk
|
| 2010
|
Launched Corporate Card Programme
|
| 2011
|
- 14th Annual Asian Shared Services & Outsourcing Excellence Awards – Excellence in People and Communications (Winner)
- 14th Annual Asian Shared Services & Outsourcing Excellence Awards – Excellence in Customer Service (Honourable Mention)
- 2nd Pacific-Asia Tourism Association’s Productivity Challenge – Other Services Category for VITAL Centralised Travel Insurance Programme
|
| 2012
|
15th Annual Asian Shared Services & Outsourcing Excellence Awards – Excellence in Culture Creation (Honourable Mention)
|
| 2013
|
- Attained the Singapore Quality Class, Singapore Innovation Class, Singapore Service Class and People Developer Business Excellence Certifications
- 16th Asia Pacific Shared Services & Outsourcing Excellence Awards – Excellence Award in Talent Management & Leadership Development (First Runner-Up)
|
| 2014
|
17th Asia Pacific SSON Excellence Awards – Excellence in Creating a Customer-Centric Organisation (Runner-Up) |
| 2015
|
- Implemented a new Customer Relationship Management system, VOICES
- 18th Asia Pacific SSON Excellence Awards – Best Process Innovation (Honourable Mention)
- 18th Asia Pacific SSON Excellence Awards – Excellence in Customer Service (Honourable Mention)
|
| 2016
|
- SSON Excellence Asia Awards 2016 – Best Process Innovation (Bronze)
- SSON Excellence Asia Awards 2016 – Excellence in Transformation (Honourable Mention – Top 5)
- United Arab Emirates Government Shared Services Conference – Best Innovation Adoption Award
|
| 2017 |
Set up Electronic Personnel File services
|
| 2018
|
- Launched virtual CabCharge and Grab-for-Work mobile apps for public officers’ taxi and private car hire
- United Arab Emirates Government Shared Services Conference – Best Innovation Adoption Award
|
| 2019
|
- Migrated and rolled out Digital Workplace - Asset Management System (DWP-AMS)
- Launched RPA trial for unattended bot and bot library
- SSON Asia Impact Awards 2019 - Business Transformation Impact Award (Honourable Mention – Top 5)
|
| 2020
|
- Worked together with the central team (PSD, AGD, GovTech) and Accenture on Project Cumulus
- SSON Asia Impact Awards 2020 - Process Improvement & Value Creation Impact Award
|
| 2021
|
- Achieved the Enabling Mark (Gold) Award by SG Enable, which recognised us for disability-inclusive employment
- Supported the roll-out of HRP, the new central HR and payroll administration system for ministries
- SSON Asia Impact Awards 2021 – Business Resilience Impact Award (Silver)
- Celebrated VITAL’s 15th
anniversary
|
| 2022
|
- Received the Recognition Award of HR Powerbank Early Adopter from Madam Halimah Yacob, President of Singapore
- Participated in UiPath's FORWARD 5 conference for automation and digital transformation in Las Vegas, the U.S.
- SSON Asia Impact Awards 2022 – Business Transformation Impact Award (Silver) and Automation Impact Award (Honourary Mention)
- Cited as a good example of disability-inclusive employer in public sector in Deputy Prime Minister Lawrence Wong's speech at the Inclusive Business Forum
- Participated in the 25th Shared Services & Outsourcing Week (SSOW) Australasia in Melbourne, Australia
|
