Milestones

2006
Official Launch of Centre for Shared Services in July

2008
Set up one-stop Travel Agent Services

2009
Set up Asset Accounting Services

2009
Set up Service Management Team and Call Centre Helpdesk

2010
Launched Corporate Card Programme

2015
Implemented a new Customer Relationship Management system, VOICES

2017
Set up Electronic Personnel File services

2018
Launched virtual CabCharge and Grab-for-Work mobile apps for public officers' taxi and private car hire

2019
Migrated and rolled out Digital Workplace - Asset Management System (DWP-AMS)

2020
Appointed as the Central Agency for Corporate Shared Services and R&A lead for Corporate and Administrative services across the Singapore Government

2021
Supported the roll-out of HRP, the new central HR and payroll administration system for ministries

2023
Launch of Central RPA Platform