Milestones

Year
2006	Official launch of Centre for Shared Services in July
2007	Centre for Shared Services renamed VITAL.org
2008	Attained ISO 9001:2000 Certification Set up one-stop Travel Agent Services
2009	Set up Asset Accounting Services Set up Service Management Team and Call Centre Helpdesk
2010	Launched Corporate Card Programme
2011	14th Annual Asian Shared Services & Outsourcing Excellence Awards – Excellence in People and Communications (Winner) 14th Annual Asian Shared Services & Outsourcing Excellence Awards – Excellence in Customer Service (Honourable Mention) 2nd Pacific-Asia Tourism Association’s Productivity Challenge – Other Services Category for VITAL Centralised Travel Insurance Programme
2012	15th Annual Asian Shared Services & Outsourcing Excellence Awards – Excellence in Culture Creation (Honourable Mention)
2013	Attained the Singapore Quality Class, Singapore Innovation Class, Singapore Service Class and People Developer Business Excellence Certifications 16th Asia Pacific Shared Services & Outsourcing Excellence Awards – Excellence Award in Talent Management & Leadership Development (First Runner-Up)
2014	17th Asia Pacific SSON Excellence Awards – Excellence in Creating a Customer-Centric Organisation (Runner-Up)
2015	Implemented a new Customer Relationship Management system, VOICES 18th Asia Pacific SSON Excellence Awards – Best Process Innovation (Honourable Mention) 18th Asia Pacific SSON Excellence Awards – Excellence in Customer Service (Honourable Mention)
2016	SSON Excellence Asia Awards 2016 – Best Process Innovation (Bronze) SSON Excellence Asia Awards 2016 – Excellence in Transformation (Honourable Mention – Top 5) United Arab Emirates Government Shared Services Conference – Best Innovation Adoption Award
2017	Set up Electronic Personnel File services
2018	Launched virtual CabCharge and Grab-for-Work mobile apps for public officers’ taxi and private car hire United Arab Emirates Government Shared Services Conference – Best Innovation Adoption Award
2019	Migrated and rolled out Digital Workplace - Asset Management System (DWP-AMS) Launched RPA trial for unattended bot and bot library SSON Asia Impact Awards 2019 - Business Transformation Impact Award (Honourable Mention – Top 5)
2020	Worked together with the central team (PSD, AGD, GovTech) and Accenture on Project Cumulus SSON Asia Impact Awards 2020 - Process Improvement & Value Creation Impact Award
2021	Achieved the Enabling Mark (Gold) Award by SG Enable, which recognised us for disability-inclusive employment Supported the roll-out of HRP, the new central HR and payroll administration system for ministries SSON Asia Impact Awards 2021 – Business Resilience Impact Award (Silver) Celebrated VITAL’s 15th anniversary