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2006 Official launch of Centre for Shared Services in July
2007 Centre for Shared Services renamed VITAL.org
  • Attained ISO 9001:2000 Certification 
  • Set up one-stop Travel Agent Services
  • Set up Asset Accounting Services
  • Set up Service Management Team and Call Centre Helpdesk
2010 Launched Corporate Card Programme 
  • Set up Procurement Unit 
  • VITAL.org renamed VITAL
  • Set up Alliance for Corporate Excellence (ACE) Services
2013 Attained the Singapore Quality Class, Singapore Innovation Class, Singapore Service Class and People Developer Business Excellence Certifications
2015 Implemented a new Customer Relationship Management system, VOICES
2016 VITAL celebrated 10th Anniversary
2017 Set up Electronic Personnel File services
2018 Launched virtual CabCharge and Grab-for-Work mobile apps for public officers’ taxi and private car hire