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Innovation & Improvement

At VITAL, we strive to improve our systems and processes to deliver corporate shared services to public agencies and officers efficiently.

Digitising Personnel Files

Until recently, the personnel records of public officers were documented and stored in hardcopy. Storage of these records and processing of personnel movements or changes was cumbersome as it involved handling voluminous amounts of paper and files.

In step with the Digital Government initiative, VITAL has begun digitising Personnel Files for the Ministries/Departments/Organs of State since April 2017. This Electronic Personnel Files (ePfile) service is also being extended to Statutory Boards progressively.

Digitised personnel records enhance the confidentiality and security of the information stored therein through electronic access rights management and audit logs of document modification. The digital records also facilitate data management and retrieval.

Simplifying Transport Claims for Work Trips

With just a few taps on smartphone, public officers can now commute for work hassle-free on taxis and private hire cars island-wide in Singapore using the Virtual CabCharge and Grab-for-Work mobile apps.

Both CabCharge and Grab-for-Work offer cashless payment options that enable public officers to bill their taxi / private hire car fares for official work trips directly to their agencies and eliminate the effort on the officers’ part to submit transport claims.

Using analytics dashboards developed by VITAL populated with travel data, agencies can reduce the manual effort in reviewing and verifying transport claims and expenditure. At the same time, agencies can gain insights into staff travel patterns and identify erroneous claims or exception payments.

This is a collaboration between VITAL and Public Service Division, Smart Nation and Digital Government Office and Accountant General’s Department, as well as Cabcharge Asia Pte Ltd and GrabTaxi Pte Ltd.